i ordered some bulbs (40$) in november 2014 and until today i did not received the package. i paid insured shipping which seems to be useless.
customer service says they wrote me a mail but its a lie. now, where my patience is over, the customer service on Facebook is answering with text blocks and tell me that they promise an answer until 48 hours and that we will find a satisfying solution.
the last mail from each buyer customer service is nearly two weeks old. i think i wasted the complete money and will never order anything from each buyer again.